Introduction
Veterans Society (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or interact with our services.
Veterans Society is a registered charity in England and Wales (Charity Number: 1215618).
Information We Collect
Information You Provide to Us
We collect information that you voluntarily provide to us, including:
– Name and email address (when you contact us via our contact form)
– Message content (when you use our contact form)
– Donation information (processed securely through our payment provider)
– Any other information you choose to provide when contacting us
Information Collected Automatically
When you visit our website, we automatically collect certain information about your device and how you interact with our site:
– Usage data and analytics information via Google Analytics, including pages visited, time spent on pages, browser type, device type, and general location (city/country level)
– IP address (anonymized in Google Analytics)
– Cookies and similar tracking technologies
How We Use Your Information
We use the information we collect to:
– Respond to your enquiries and communications
– Process donations and provide donation confirmations
– Improve our website and understand how visitors use our site
– Send updates about our work (only if you have opted in)
– Comply with legal obligations
– Administer and protect our charity and website
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience and analyze website traffic.
Google Analytics
We use Google Analytics to understand how visitors interact with our website. Google Analytics uses cookies to collect information such as:
– Pages you visit
– Time spent on our site
– How you arrived at our site
– General location information (city/country)
This information is anonymized and does not identify you personally. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
Managing Cookies
You can control and manage cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.
How We Share Your Information
We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:
– With our payment processor (SumUp) to process donations securely
– With service providers who help us operate our website (e.g., web hosting)
– When required by law or to protect our legal rights
– With your explicit consent
Data Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
Donation payments are processed through SumUp, a secure payment provider. We do not store your payment card details on our servers.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
– Contact form submissions: Retained for up to 2 years
– Donation records: Retained for 7 years (in accordance with charity accounting requirements)
– Analytics data: Retained according to Google Analytics settings (typically 26 months)
Your Rights
Under UK data protection law (UK GDPR), you have the following rights:
– The right to access your personal data
– The right to rectification of inaccurate data
– The right to erasure (“right to be forgotten”)
– The right to restrict processing
– The right to data portability
– The right to object to processing
To exercise any of these rights, please contact us at theveteranssociety@gmail.com.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Email: theveteranssociety@gmail.com
Phone: 0800 060 8702
Address: Maitland House, Warrior Square, Southend-on-Sea, Essex SS1 2JY
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues:
Website: www.ico.org.uk
Helpline: 0303 123 1113